My watch collection has reached critical mass. You know how it is. So, on November 21, 2019, I purchased a Diplomat Ebony Wood Watch Box (below) online from Watch Box Co. Everything seemed fine – billing and shipping notification emails arrived in a timely and professional manner. The box arrived with a hidden message: Do Not Buy From Watch Box Co. . .
The extremely cheap gold locking mechanism was already coming off the front of the case. But hey. More importantly, as you can see from the second photo below, the Diplomat’s corner took a major hit in transit. So I looked for a phone number to contact Watch Box Co. to arrange an exchange. Nope. No phone number anywhere on the site. Uh-oh . . .
I Googled for a phone number for Watch Box Co. Nada. Result four: Better Business Bureau® Profile. The list of horror stories was seventeen complaints long, including this from Woodrow W:
I ordered a Volta watch box the 15 watch size on 7/19/18. According to their website it should have shipped. I have heard nothing since I received their receipt for my payment. I have emailed several times with no response, I have called multiple times. The phone rings (no business message) then disconnects.
And no, I did not send the wrong email address and no I did not send the wrong or -aerial mailing address and no I did not modify my original order and no, I received nothing in the spam folder (I believe that covers most of the excuses I have read).
PLEASE DO NOT ORDER FROM THIS BUSINESS. There is no customer service. I’m wondering if this is a scam business with fake, or very old positive reviews. I am contacting my State’s Attorney General and lodging a complaint about this company and their practices. BUYER BEWARE. I GIVE THEM NEGATIVE 10 STARS!
That was when Watch Box Co. had a phone number. As I said above, that’s gone. I guess I was lucky to receive anything, and in a prompt manner at that. Anyway, I carefully re-packaged the box up and sent it back via FedEx.
The parcel bounced back as “moved per driver.” FedEx informed me that someone at the address refused delivery, and the company doesn’t have a forwarding address.
And so to the Better Business Bureau:
Complaint ID#: 754060
Business Name: Watch Box Co.
BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.
And there you have it. Well I do. The damaged watch box that is. It’s useless, there’s nowhere to send it, and no one at the company is contactable (emails unanswered of course). Mr. W.’s right, do not order from this company.
Lesson learned: check an online company’s independent customer feedback before ordering. With its customer-friendly returns policy and customer ratings, it’s no wonder Amazon’s cleaning-up online.